Ibiza may conjure up images of nightclubs and 18-30s party scenes but it was the other side of the sun-kissed Balearic Island that mystery shoppers from national travel industry publication ‘Travel Weekly’ were interested in.
In a regular feature within the magazine a mystery shopper visits a number of travel agents in a town and judges customer service and product knowledge.
Bailey’s Travel Leighton Buzzard were rated top with an incredible 90% score!
The brief was a relaxing break in Ibiza, something which Senior Travel Consultant, Lora Bolton was more than happy to deal with, “I’ve never been to Ibiza but I’ve picked up a lot of feedback through customers I’ve sent there. I know which areas couples should go to if they want to avoid the party side of the island.”
In Travel Weekly’s sparkling review, the Leighton Buzzard store was praised as ‘immaculate’ with the staff ‘extremely smart.’ Lora herself was praised as being ‘genuinely interested’ in the ‘customers’ holiday whilst the mystery shopper was ‘impressed by her (Lora’s) knowledge about Ibiza and the areas of the island.’
Lora recommended a tailor-made package with independent tour operator, Classic Collection whose owner has since been in touch directly to thank Lora for not only recommending his company but also highlighting the quieter side of Ibiza.